Order Cancellation Policy
The purpose of this document is to describe the conditions and fees applicable to order cancelations.
The intent of this policy is to recover all reasonable costs associated with customers canceling orders. This policy is not intended to contradict any local or national laws or regulations that might stipulate customers’ rights to cancel orders. If local or national laws prescribe conditions under which customers may cancel orders, those local or national laws shall prevail.
MTS (Make-to-Stock) products: MTS products are held in inventory.
MTO (Make-to-Order) products: MTO products are only made when a customer order requires the product.
Orders, once acknowledged by A-Tek LLC, may not be canceled without express written authorization by A-Tek LLC. If and when authorized, the following cancelation fees may apply:
This Order Cancelation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgment from A-Tek LLC but before shipment of goods or execution of services.
Orders which are Refused At Delivery may be assessed an order cancelation fee, a restocking fee, and/or other applicable fees